Policies

At TWENTYFIVE, we are committed to protecting our customers' privacy and keeping their information confidential.

We use the information provided when placing an order — such as name, phone number and delivery address — to prepare the order, communicate with the customer and complete delivery.

Personal data will not be shared with any other party except as necessary to complete payment or delivery of the order.

Please make sure to choose the correct size and colour before completing your order.

The customer is responsible for the accuracy of the details provided, including phone number and delivery address.

Once an order is confirmed and preparation has begun, it cannot be modified or cancelled.

By completing a purchase, the customer agrees to all terms and policies of TWENTYFIVE.

To preserve the quality of our pieces, we do not offer returns or exchanges once an order is completed.

Please confirm the size, colour and details before confirming your order.

If you receive a wrong item or a product with a clear defect, please contact us within 24 hours of receiving your order with clear photos of the item. The case will be reviewed and resolved appropriately.